This course is designed for healthcare providers, customer service professionals, and organizations aiming to reduce the risk of customer and patient lawsuits by integrating trauma-informed care into their practices. Participants will gain an understanding of how trauma impacts individuals and how sensitive, informed responses can prevent harmful interactions, promote trust, and foster positive leading to fewer instances of litigation.
The course covers the core principles of trauma-informed care, including safety, trustworthiness, peer support, and empowerment. It will highlight the importance of recognizing trauma symptoms in patients and customers, learning how to adjust communication, behavior, and policies to ensure respectful and supportive encounters.
